KITS Training and Conference Centre Based in Brighouse West Yorkshire - Customer Charter


Customer Charter

Quality of Service:
Throughout all our services we will:

• Be friendly approachable and professional
• Respond quickly and efficiently to requests for service
• Answer telephone calls quickly and help people who use our services
• Respond promptly to all enquiries about our services
• Promote quality of opportunity and fair treatment
• Aim to continually improve our services to you

Compliments and Complaints:
Both the management and staff of KITS are committed to providing a first class Customer Service to Customers, Stakeholders and Partners. As such we welcome the comments on our service – whether positive or negative – on the overall service we are providing.

Should we fall below a level of service that you would expect, you have the right to complain and receive assurance that it will be acted upon.

Compliments and Complaints should be directed through the Corporate Administration office. This will ensure that all comments are viewed and acted upon by the Chief Executive.

Should you feel the need to complain, a chain of events will be started to not only resolve your particular issue but to ensure it does not happen again.
In every instance you will receive a verbal or written response within 14 days.

Download the Kits Customer Charter leaflet

In addition to KITS feedback processes, Ofsted is also interested in your view as an Employer. The Employer View asks for your opinion on a range of five aspects. These include – would you recommend this provider to other employers and do employees receive the support, feedback and employability skills they need to help them progress? Use the following link to give your views:

© KITS 2014 • Charity Reg. No. 507573 • Company Reg. No. 1219838
KITS • Kirkdale Industrial Training Services • Kirkdale House • Armytage Road • Brighouse • West Yorkshire HD6 1QF • Tel: 01484 711462
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